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FREQUENTLY ASKED QUESTIONS

  • Can your skincare products cause allergic reactions?
    Our products don’t contain gluten, but we do use natural nut oils and nut butters that might trigger alerts for those with sensitive skin. For instance, our LUMINOUS Face Cream includes both Sweet Almond Oil and Shea Butter which can sometimes cause reactions. If you have any concerns about allergies, please refer to the ingredient list in the product descriptions. You should also consult with your doctor before using any of our products. Perform a small patch test before using.
  • Are the fragrances in your products natural and safe?
    Yes. Our fragrances are derived from natural aromatic raw materials that have been sustainably processed.
  • Are your products safe to use during pregnancy and during breast feeding?
    We take great pride in the quality of our products and want you to be fully informed about what's inside. To that end, we provide complete ingredient lists on each product page so that anyone can see for themselves what they buy from us. If you're unsure, consult with your doctor before placing an order.
  • Are your products tested on animals?
    Raven Skin Bar has a stringent cruelty-free policy. None of our products are tested on animals. We have adhered to cruelty-free practices since the first launch. Our manufacturing and testing processes are completely free from animal testing. We only source from suppliers who do not test on animals.
  • How long before my products expire?
    While some of our products will last longer, our products' shelf life is recommended to be 12 months for optimal results.
  • I have eczema. Can I use your products?
    Yes you can. Our Non-Comedogenic line was developed for individuals with skin irritations such as mild to moderate eczema and psoriasis. The products in this line aid in relieving the discomfort associated with these types of issues. Our Floral Bath Soaks are really soothing, as well. **We recommend always performing a patch test on hidden areas before applying anywhere else. If you're still worried about reactions, consider consulting your doctor before placing your order.
  • I have really sensitive skin – Can I use your skincare products?
    Unlike most skincare brands, we don't use any harsh chemicals in our products. Our founder created them because of her issues with sensitive skin and how it affects many people's lives. That's why she developed a natural product line for those suffering from this and other conditions. We recommend always performing a patch test on hidden areas before applying anywhere else. If you're still worried about reactions, consider consulting your doctor before placing your order.
  • Can I use your products if I am prone to breakouts and acne?
    Most definitely! We encourage it. You should be cleansing your skin with a product that doesn't strip hydration or alter the skin's pH by wreaking havoc on your skin's natural acid mantle. Furthermore, if you are prone to breakouts, we suggest exfoliating 2-3 times per week. Similarly, although it may seem counterproductive to put oil onto acne-prone skin, the ICONIC Non-Comedogenic Facial Oil is great for all skin types. This facial oil has lightweight, fast-absorbing, and, most importantly, non-comedogenic oils. That means that without clogging your pores, it penetrates deep into the skin layers to nourish it from within. We have also created a skincare bundle for those looking to overhaul their skincare routine called the ICONIC Breakout Bundle. It's fantastic for those prone to frequent break outs.
  • How can I return a purchase
    Check out our Store Policies Tab to get a complete answer to your question.
  • What forms of payment do you accept.
    We accept Visa, Mastercard, Discover Card, and American Express
  • What is your return policy?
    Please check out our Store Policies Tab for a complete answer to your question.
  • How can I contact Raven Skin Bar?
    We would love to hear from you? Send us an email to info@ravenskinbar.com or fill in the enquiry form on our Contact Us page.
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